Please note, if your closet or pantry system project will happen concurrently with your kitchen remodel or new home, it will be included in the corresponding process.
When you first contact us by phone or e-mail, or stopping in our showroom, a Welling Kitchens representative will ask about the scope and timeline of your project and give you a chance to ask questions about our process, services, or your project details. We’ll then collect your contact information and explain next steps.
Depending on the quantity and nature of our design team’s active projects, your project will likely be put onto a design waiting list, in which case we’ll tell you our best guess for when a designer will be ready to start working with you. After your conversation, the Welling Kitchens Representative will send you a follow-up e-mail and your homework.
After your project initiation conversation, you will receive 2 e-mails. One will include a link to a Houzz ideabook. Houzz is a website with thousands of photos of all aspects of home design. We encourage you to search Houzz to find photos of spaces, design styles, layouts, etc. that catch your eye. When you save those photos to the ideabook shared with you, your designer has access to the whole collection, and can use your inspirations as guidance to help them create a design that is catered to you. The second e-mail will summarize the next steps for your project, including your homework to prepare for your design consultation. Attached to the e-mail will be a copy of the Welling Kitchens Closet and Pantry Systems Procedures and Processes Agreement, which we ask you to look over, agree to, and sign prior to or during your design consultation.
Design Waiting List
If your project is on the design waiting list, we’ll send you an update e-mail every 1-2 weeks to let you know your current number. When a designer is ready to start your project, we’ll contact you to schedule your in-home design consultation, and if needed, we’ll coordinate with your contractor so that they can be there for the meeting as well.
Once a designer begins working on your project, it will have their full attention, and you can expect them to get you your design and pricing in an efficient manner. We apologize for the wait and appreciate your patience. We’ll make sure that the design and experience we provide is worth waiting for! We encourage you to take advantage of the time while you wait for your project to begin working on your homework, i.e. filling up your Houzz ideabook, and looking for other design inspirations to share with your designer.
Prior to or during your design Consultation, your designer will review your Kitchen Design Survey and Houzz ideabooks. This meeting usually takes about an hour and will occur at your home. In addition to your designer, the people who need to be present at this meeting are: You and any other decision makers on the project, and your contractor, if structural changes are anticipated. During this meeting, your designer will take preliminary measurements of the space, discuss with you how you use your space, and what you want to accomplish with your remodel. They’ll review the Welling Kitchens Kitchen Remodel Procedures and Processes Agreement with you and collect your signed copy. They’ll also discuss your project budget with you. Your designer and contractor may brainstorm possible ways to accomplish your goals, and what it will take to do so. The one-time non-refundable charge for onsite Design Consultation is $100. After this meeting, your designer will create a proposed design for you to review at our office at your Preliminary Design Meeting.
Preliminary Design Meeting
This meeting usually takes 1-1.5 hours and will be at the Welling Kitchens office. In addition to your designer, the people who need to be present at this meeting are: You and any other decision makers on the project. At this meeting, your designer will show you a proposed design, and recommend materials, colors, and cabinetry door styles for your project. We’ll take notes on your feedback and preferences, and gather any other information needed in order to update your design, and calculate preliminary pricing, which you’ll go over at your Preliminary Quote Review Meeting. If you can’t make all the decisions needed for pricing during this meeting, you may have a second Design Meeting. Up to 3 Design Meetings are free of charge, and typically allow enough time to finalize all the design details for your project. Any design time spent on your project beyond 3 design revisions will incur hourly design charges at $100/hr., which will be payable whether or not you decide to proceed with your project.
Welling Kitchens does not release design drawings, either in digital or hard copies, prior to signing of your contract, and receipt of down payment. If you need your drawings for any reason before you accept your contract, you may choose to pay a Design Release Retainer of $500, or 5% of your proposal price, whichever is greater. Your Design Release Retainer will be credited towards your project if you decide to proceed, however it is non-refundable if you decide not to move forward with the project.
Preliminary Quote Review Meeting
This meeting usually takes up to an hour and will be at the Welling Kitchens office. In addition to your designer, the people who need to be present at this meeting are: You and any other decision makers on
the project. At this meeting, your designer will present preliminary pricing for your updated design, and selected colors, materials, finishes, etc. After reviewing the pricing and scope with you, your designer will take notes on your feedback and updates you’d like to make based on the preliminary pricing, and gather any other information needed in order to update your design and pricing for your final proposal. If you don’t want to make any changes to the proposal, you may combine this meeting and the Contract Meeting, and to sign your contract, however it is common that one more round of tweaks are required at this point. If you aren’t ready to sign your contract during this meeting, and require updates, you’ll come in one more time for a Contract Meeting.
This meeting usually takes up to an hour and will be at the Welling Kitchens office. In addition to your designer, the people who need to be present at this meeting are: You and any other decision makers on the project. At this meeting, your designer will review with you your contract, pricing, final project scope and anticipated timeline. If you agree with the contract, you’ll sign, and submit your 50% down payment. This triggers the beginning of the production phase.
Modifications to project scope after you sign your contract require a change order and may affect price and timeline of your project.
Technical Site Measure
A member of the Welling Kitchens team will come to your home for detailed measurements, which your designer will use to make any final dimensions modifications required prior to ordering your cabinetry. This may happen before or after you sign your contract. If your project involves structural changes, old walls need to be removed, and new walls need to be framed out prior to this site measure. Any changes to the space which happen after your Design Consultation and vary significantly from the floor plan used to design your project could result in necessary changes to your design and pricing, so please be sure to inform your designer as soon as know of any such changes.
While our team member is actively taking measurements, we ask that you please keep conversation to a minimum. This job requires a lot of concentration, and any missed measurement or inaccurate notes could result in delays in your project. Please don’t take offense at our focus! It is not necessary for you to be onsite during the technical site measure, if you are comfortable providing us with a way to enter your home in your absence.
Following your technical site measure, your designer may make minor changes to your design as needed to accommodate your space, and place orders for materials
Soon after you sign your contract, your designer will place orders for your closet parts, inserts, etc.
Once we receive the ship date for closet parts (about 2 weeks after your technical site measure), your Welling Kitchens project manager will contact you with our proposed install date. If the scope of your project does not include installation, this is when we’ll let you know your anticipated delivery or pickup date.
Depending on your selections, your project materials will typically arrive within 5-7 weeks of your technical site measure. If you will not be ready for your materials that quickly, please inform your designer of your desired start date in order to avoid charges for storage once they arrive.
We’ll let you know your anticipated delivery or pickup date within 2 weeks of site measure, and we’ll contact you 1-2 weeks prior to that date to check in. If you will be ready to take your closet parts when they arrive, we’ll finalize the pickup or delivery schedule at that time. If you are not ready to take delivery, we’ll schedule or plan to check back with you later. Any materials not picked up or delivered within 3 weeks of arriving at Welling Kitchens will incur a storage fee of $100/month, which will be billed on the first day of each month.
Pickup or Delivery
We’ll let you know your anticipated delivery or pickup date within 2 weeks of site measure, and we’ll contact you 1-2 weeks prior to that date to check in and schedule.
If you plan to pick up your closet materials, please verify your pickup schedule prior to coming so that we can be sure that your cabinetry is easily accessible when you arrive, and that there is someone available to help you load.
If you plan to have your closet parts delivered, please have an easily-accessible space cleared out in your garage for our delivery crew to put them. Delivery into your home, or to any space that is not accessible by a 26′ box truck, will incur an additional $50/hour/person delivery charge. If you informed your designer in advance that your delivery is not a standard garage delivery, this pricing will already be included in your contract, however if the scope of delivery is changed at the time of delivery, you will see the additional charges noted on your invoice. Our delivery crew will deliver where you ask them to put the materials, and they will not discuss delivery pricing with you.
A typical closet or pantry tearout and install takes 1-2 days. Prior to install, please clear out your existing closet or pantry area. This makes for a cleaner, more efficient install, and prevents any of your belongings from damage. Clear out a space at least the size of a parking space, preferably in an easily-accessible garage, for the install team to set up their tools. During install, we ask that you have pets, especially large dogs confined to another area.
It is not necessary for you to be onsite during the tearout and install, if you are comfortable providing us with a way to enter your home in your absence.
Upon completion of your install, your Welling Kitchens representative will contact you to confirm that you are happy with the result. After that, you’ll receive your invoice via e-mail or USPS. Your invoice will show a credit from your original deposit, and your final balance.
As a local, family-owned and run business, word-of-mouth reviews play a huge role in our success. If you’d be willing to recommend us, we’d be very thankful for your positive testimonial on Houzz, Facebook, or Google. Thank You! Your support means a lot to us!
We love sharing the finished product of our work! If you are willing to share your completed space with us, we may ask to schedule a photo shoot of your kitchen. We may post these photos on Houzz, Facebook, or use them in advertising and design competitions. We will not share any of your personal information along with the photos.