Solid Surface Countertops

Template
Your template date will be set within 1 business day of signing your contract and will typically be within 1-2 weeks. You’ll need to make selections, and share information for your sink and faucet prior to the date of your template. On the day of template, please clear existing countertops prior to arrival of the template team. Please also have pets, especially large dogs confined to another area.

While our team member is actively taking measurements, we ask that you please keep conversation to a minimum. This job requires a lot of concentration and missed measurements or inaccurate notes could result in delays in your project. Please don’t take offense at our focus!

It is not necessary for you to be onsite during the template, if you are comfortable providing us with a way to enter your home in your absence.

Pricing updates
Following your template, we’ll assess whether the final measurements match those used for pricing your project, and if necessary, add an addendum to your contract for actual pricing. For any increases in price, we ask that you sign and return the new contract with the addendum. If your price decreases, just e-mail acknowledgement of the new pricing.

Tearout and Installation
Within 5 business days of your template, we will inform you of your tearout and installation dates. For solid surface projects, this is usually fall ​between 2-4 weeks fro​m the date of template. A typical laminate tearout and solid surface installation timeline is as follows:

  • Day 1: Plumbing disconnect, and laminate tearout
  • Day 2: Solid Surface installation
  • Day 3: Plumbing reconnect

If you choose, Welling Kitchens will coordinate your plumber for the necessary dates. If you are getting your faucet, soap dispenser, sink, garbage disposal, etc. from a vendor other than Welling Kitchens, you are responsible for having them onsite at the time of install.

Prior to the tearout, please clear off existing countertops, and empty all base cabinets. This makes for a cleaner, more efficient install, and prevents any of your belongings from damage. During install, we ask that you have pets, especially large dogs confined to another area.

It is not necessary for you to be onsite during the tearout and install, if you are comfortable providing us with a way to enter your home in your absence.

Invoicing
Upon completion of your install, your Welling Kitchens representative will contact you to confirm that you are happy with the result. After that, you’ll receive your invoice via e-mail or USPS. Your invoice will show a credit from your original deposit, and your final balance.

Testimonial
As a local, family-owned and run business, word-of-mouth reviews play a huge role in our success. If you’d be willing to recommend us, we’d be very thankful for your positive testimonial on Houzz, Facebook, or Google. Thank You! Your support means a lot to us!